ustomers are the lifeblood of your business
so the happier they are, the better for you.
Customer satisfaction is often linked to customer
service, and customer service is a major factor
in customer retention and whether you receive
positive or negative word-of-mouth referrals.
Customer retention is important to the bottom
line: research shows that it costs three to ﬁve
times more to replace than to keep a customer.   2017-01-10 04:08:19